End-to-End Quality Engineering: Mobile Banking App

Overview

The bank launched a mobile banking app but experienced high defect rates, poor user experience, and security concerns. Testing was fragmented across d...

Challenge

The bank launched a mobile banking app but experienced high defect rates, poor user experience, and security concerns. Testing was fragmented across different teams with no unified strategy. User feedback indicated usability issues and performance problems. The organization needed a comprehensive quality engineering approach covering strategy, testing, and optimization.

Solution

Implemented full lifecycle quality engineering program starting with QA strategy definition aligned with business goals. Developed comprehensive test automation framework covering functional, security, and performance testing. Established crowd testing program for real-world device and network condition testing. Implemented continuous monitoring and user feedback integration for experience optimization.

Results

• 95% reduction in production defects
• 4.8+ app store rating achieved
• Comprehensive test coverage across all critical flows
• Security compliance (PCI DSS) maintained
• 50% improvement in app performance
• Enhanced user experience with 40% increase in user satisfaction
• Faster release cycles with automated quality gates

Technologies & Platforms