24/7 Managed QA Services: Enterprise Application

Overview

The organization struggled with maintaining quality standards across multiple product releases while managing in-house QA resources. Peak release peri...

Challenge

The organization struggled with maintaining quality standards across multiple product releases while managing in-house QA resources. Peak release periods required additional QA capacity that was difficult to scale. Production incidents were frequent, affecting customer trust. The organization needed a scalable, SLA-driven quality assurance model.

Solution

Established dedicated managed QA team providing 24/7 quality assurance services with defined SLAs. Implemented continuous regression testing, release readiness validation, and post-deployment monitoring. Deployed adaptive QA teams that scale based on release velocity. Established quality gates and automated testing pipelines integrated with CI/CD.

Results

• 99.9% release quality SLA achievement over 18 months
• 70% reduction in production incidents
• Scalable QA capacity supporting 2x release frequency
• 24/7 quality monitoring and validation
• 50% reduction in QA costs compared to in-house model
• Zero critical defects in last 12 production releases
• Improved customer satisfaction scores by 35%

Technologies & Platforms